Frequently Asked Questions

Yes, we operate 24/7 including weekends and bank holidays. We understand that moving schedules can be tight, so we offer flexible timing to suit your needs.

You can get a free, no-obligation quote by contacting us via phone, email, WhatsApp, or by filling out the contact form on our website. We typically respond within 24 hours.

We offer home relocation, office relocation, professional packing services, secure storage solutions, Luton van with man for hire, and courier & same-day delivery services across the UK.

Yes, we provide a full range of packing materials including sturdy boxes, bubble wrap, protective blankets, and securing straps. You can also book our professional packing service where our team handles all the packing for you.

Absolutely. We handle office relocations of all sizes with minimal downtime. Our team is experienced in handling IT equipment, documents, and office furniture. We also offer weekend and evening moves to avoid disrupting your business.

Yes, we offer secure short-term and long-term storage with 24/7 CCTV surveillance, climate-controlled units, and flexible rental terms. Whether you need temporary storage during a renovation or long-term storage for business archives, we have you covered.

Our Luton van hire comes with a professional driver and loader to help with loading and unloading. The van features a tail lift for heavy items and is ideal for large furniture, appliances, and full house moves. We offer flexible hourly or daily rates.

Pricing is based on the scope of your move — including the number of items, distance, access conditions, and any additional services like packing. We provide transparent, upfront quotes with no hidden fees.

We accept bank transfer, cash, and major card payments. Payment is due upon completion of the service unless otherwise agreed in writing.

Cancellations made less than 24 hours before the scheduled move may be subject to a fee of up to 50% of the quoted price. Cancellations made with more than 24 hours notice are free of charge.

Yes, all services include standard goods-in-transit insurance at no additional charge. Our insurance covers the full duration of the move — from loading to final placement at your destination. Extended coverage is available for high-value items.

Any items damaged during loading, transportation, or unloading are our responsibility. We will either repair, replace, or provide fair compensation. You must report damage within 48 hours with photographic evidence so we can investigate and resolve the claim, typically within 14 working days.

Report damage within 48 hours via phone or email with photos. Our team will assess whether the damage occurred during our handling, was pre-existing, or resulted from other factors. We cross-reference with the pre-move condition report and resolve claims within 14 working days.

We are committed to protecting your data under UK GDPR and the Data Protection Act 2018. Your data is used solely to provide our services, process bookings, and communicate about your move. We never sell or share your data with third-party marketing services.

Yes, same-day delivery is available subject to availability and distance. We confirm the delivery window upon booking. All courier shipments are fully insured against damage and loss during transit.

We cover the entire UK for both moving and courier services. While we are based in Southampton, we regularly handle moves and deliveries nationwide.

Yes, we offer store pickup and delivery services from major retailers including IKEA, B&Q, and others. We can collect your purchases and deliver them directly to your home.

We do not transport hazardous materials, illegal goods, perishable food (unless agreed in advance), or live animals. Customers must also ensure their parcels are properly packaged before collection.